They get paid at the end of the month for feeding customers lies.Approx 2 weeks ago i attempted to do a Online Upgrade for my mother while in Cape Town.
Vodacom Customer Services Contact Details Upgrade Over ThePlaced the order online and it said within 24Hours Delivery, After a few days, i contacted Vodacom just to be told they cancelled the Contract because RAM Couriers could not find the address, No Phone call to my mother, nothing, we had to make the phone call just to find out, its been cancelled, OK so we tried again, the lady at Vodacom redone the upgrade over the phone, i stayed on the line while she confirmed everything with my mother in Cape Town, By that time i was back in Jeffreys Bay.This Phone call was done on the 19082020 at 11:31, Please go and listen to your own recordings.
OK so today my mother phones, and informed me that i should just phone vodacom and find out when it will be delivered. To my surprise, the upgrade never happened again, The lady Lefa i spoke to, cannot transfer calls, and cannot get a manager on the line. Absolute pathetic service once again, now they must redo the upgrade again. So Vodacom. do you want business or what, Pathetic service combined with useless courier service that cannot get the right address, or at least make a phone call to make sure where to deliver. For security reasons i will not give the cell number in question, but VODACOM SUCKS. The new phone is still at RAM for delivery today 1092020, awaiting instructions from Vodacom. Customer Care is the worse Ive ever dealt with, you get trfd. All I need now is for RAM to deliver to Cape Town iso Kempton Pk. Reply Useful Wrong 1 1.0 19 Aug, 2020 Nirvashni Soobramoney Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 1 No customer service whatsover Vodacom customer service sucks. Refilwe from the after sales dep has just dropped the call on me again cos shes useless Did an upgrade on 9820 to date no delivery.no update. Reply Useful Wrong 1 1.0 14 Aug, 2020 Juliet Swartz Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 1 Incompetent staff and call centre agents Ive had Metrofibre installed through Vodacom on 3rd of August 2020. Ive been told that the fibre will be activated the same day the device is being installed. Ive been calling Vodacom customer care since 4th of August, three times a day. Ive been speaking to various customer care consultants and each of them requested a different number. Vodacom Customer Services Contact Details Serial Number ThenIf it wasnt a serial number then it was ART number then it was FSAN then it was SNE. Ive given all the numbers on the router and fibre device but my service is still not activated. Yesterday 13th of August I called and was told that Yolanda had just activated my service. I am at home looking at my router and some incompetent half asleep agent tells me that my service is activated. Most time when I call 8:30am you can hear that the agent was woken up by the ringing of her phone. I am extremely disappointed in the service that Vodacom offers. Vodacom, wise up. Employ competent managers and call center agents who contribute to the company. You have immoral, incompetent call center agents who gets paid for taking customers for fools.
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